This is the journal of my troubles receiving my rebate checks from Soyo.
On June 24, 2004 I ordered a Soyo K7VME barebones kit from TigerDirect.com. I received my package and submitted my rebates via mail on July 1, 2004. I am still waiting for my checks.
The following journal is all of my communications with Soyo in my saga over these checks. Newest entries are at the top.
March 24, 2005
It is all over now. I received the $50 check on 3/1/2005 (dated Feb. 26) and the $20 check on 3/24/2005 (Dated March 13). This is approximately 7-8 months after purchasing the Soyo products and submitting the required forms.
If you are here looking for advice on Soyo rebates, I don't know what to tell you. They were not honest with me in their emails. I don't know if my emails to them helped me get my money.
I will think twice about ever ordering from TigerDirect.com again. I know I will not buy anymore Soyo products.
Best of luck to you!
From : luisb
Sent : Tuesday, March 8, 2005 7:20 PM
To : "hotmail- Tom Mister Jr"
Subject : Re: FW: Re: FW: Re: FW: rebate status
Dear valued Customer:
Thank you for your recent submission of your rebate request.
Your rebate checks were mailed on 12/1/04. We have verified with our credit dept and the new checks will re-issue within 1 week.
I would like to thank you again for your inquiry and patience!
Customer Services
@Special Care Customer Services Division
---------- Original Message -----------
From: "hotmail- Tom Mister Jr"
To: luisb@verifyrebate.com
Sent: Tue, 01 Mar 2005 06:58:29 -0500
Subject: Re: FW: Re: FW: Re: FW: rebate status
> Customer Services
> @Special Care Customer Services Division,
>
> It has now been 3 months since Dec 1. Please issue checks for the
> following rebates: -A33E4 $50 -A33E4 $20 bonus rebate
>
> Thanks,
> Tom Mister
> 6110 Silverbell Lane
> Mechanicsville VA 23111
> tommister2@hotmail.com
> 804-559-????
>From: "arielb" <arielb@verifyrebate.com>
>To: "hotmail- Tom Mister Jr" <tommister2@hotmail.com>
>Subject: Re: FW: Re: FW: rebate status
>Date: Thu, 3 Feb 2005 17:45:28 -0800
>
>
>hi Tom
>
>you have total 3 rebate in the data base
>
>-A33E4 $50 Dec 2004
>-A33E4 $20 bonus rebate Dec 2004
>-128MA cigar pro $35 Oct 2004
>All of them were mail last year
>
>
>Pleae email me after march if you dont received them and after 90 days.
>
>Thanks for your patience.
>
>Customer Service
>Ariel Buitrago
>www.verifyrebate.com
>
>Please DO NOT deletes previous correspondent for further assistance.
From: hotmail- Tom Mister Jr <tommister2@hotmail.com>
To: arielb@verifyrebate.com
Date: Wed, 02 Feb 2005 08:07:45 -0500
Subject: FW: Re: FW: rebate status (SY-A33E4)
arielb@verifyrebate.com,
Would you please provide the status of the rebate referenced below? Rodolf
Fowler says it has been mailed but your website does not indicate this. I
have been waiting since July 2004.
Thank you,
Tom Mister
6110 Silverbell Lane
Mechanicsville VA 23111
tommister2@hotmail.com
804-559-????
>From: "rodolff" <rodolff@verifyrebate.com>
>To: tommister2@hotmail.com
>Subject: Re: FW: rebate status (SY-A33E4)
>Date: Tue, 1 Feb 2005 19:06:11 -0800
>
>Dear valued Customer:
>
>Thank you for your recent submission of your rebate request.
>
>Your rebate check has approved and mailed. If you would like to follow up
>on your rebate check, please email to: arielb@verifyrebate.com . Please
>make sure to include your first name, last name and the zip code to
>expedite
>service.
>
>We would like to thank you again for your inquiry and patience
>
>Customer Services
>Rodolf Fowler
>www.verifyrebate.com
>
>Please DO NOT deletes previous correspondent for further assistance.
>
> > -----Original Message-----
> > From: hotmail- Tom Mister Jr [mailto:tommister2@hotmail.com]
> > Sent: Monday, January 31, 2005 2:17 PM
> > To: soyo@verifyrebate.com
> > Subject: rebate status (SY-A33E4)
> >
> > This rebate shows approved on your website. Has a check been sent?
> > Please
> > provide an update. I have been waiting since July 2004.
> >
> > Store: TigerDirect (TigerDirect.com / TigerDirect.ca),Global and
>Dartek
> > Product Name: SY-A33E4
> > Offer Duration: 05/13/2004 - 08/13/2004
> > Postmark Date: 09/13/2004
> > Amount: $50.00
> > Status: Approved
> >
> > Thank you,
> > Tom Mister
> > 6110 Silverbell Lane
> > Mechanicsville VA 23111
> > tommister2@hotmail.com
> > 804-559-????
>------- End of Original Message -------
>
From: hotmail- Tom Mister Jr <tommister2@hotmail.com>
To: arielb@verifyrebate.com
Date: Wed, 02 Feb 2005 08:03:41 -0500
Subject: FW: Re: FW: rebate status
arielb@verifyrebate.com,
I have been instructed to email you about a rebate check. Rodolf Fowler says
the check was mailed to me but I have not received it. I don't know if it
has been 90 days yet because he did not say when the check was mailed.
Please help.
Thanks,
Tom Mister
6110 Silverbell Lane
Mechanicsville VA 23111
tommister2@hotmail.com
804-559-????
>From: "rodolff" <rodolff@verifyrebate.com>
>To: tommister2@hotmail.com
>Subject: Re: FW: rebate status
>Date: Tue, 1 Feb 2005 19:05:43 -0800
>
>Dear valued Customer:
>
>Thank you for your recent submission of your rebate request.
>
>According to our record, your rebate check has mailed. We can only re-issue
>check after 90days. Please email arielb@verifyrebate.com after 90 days if
>you did not received it. Please make sure to include your first name, last
>name and the zip code to expedite service.
>
>
>We would like to thank you again for your inquiry and patience
>
>Customer Services
>Rodolf Fowler
>www.verifyrebate.com
>
>Please DO NOT deletes previous correspondent for further assistance.
>
> > -----Original Message-----
> > From: hotmail- Tom Mister Jr [mailto:tommister2@hotmail.com]
> > Sent: Monday, January 31, 2005 2:16 PM
> > To: soyo@verifyrebate.com
> > Subject: rebate status
> >
> > This rebate shows check sent on your website, but I have not
> > received a check. Can you confirm the status and provide more details?
> >
> > Store: TigerDirect (TigerDirect.com / TigerDirect.ca),Global and
>Dartek
> > Product Name: SY-A33E4 (Bonus Rebate)
> > Offer Duration: 06/17/2004 - 06/20/2004
> > Postmark Date: 07/20/2004
> > Amount: $20.00
> > Status: Check(Gift) Sent
> >
> > Thank you,
> > Tom Mister
> > 6110 Silverbell Lane
> > Mechanicsville VA 23111
> > tommister2@hotmail.com
> > 804-559-????
>------- End of Original Message -------
From: hotmail- Tom Mister Jr <tommister2@hotmail.com>
To: soyo@verifyrebate.com
Date: Mon, 31 Jan 2005 17:16:56 -0500
Subject: rebate status (SY-A33E4)
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This rebate shows approved on your website. Has a check been sent? Please
provide an update. I have been waiting since July 2004.
Store: TigerDirect (TigerDirect.com / TigerDirect.ca),Global and Dartek
Product Name: SY-A33E4
Offer Duration: 05/13/2004 - 08/13/2004
Postmark Date: 09/13/2004
Amount: $50.00
Status: Approved
Thank you,
Tom Mister
6110 Silverbell Lane
Mechanicsville VA 23111
tommister2@hotmail.com
804-559-????
From: hotmail- Tom Mister Jr <tommister2@hotmail.com>
To: soyo@verifyrebate.com
Date: Mon, 31 Jan 2005 17:15:30 -0500
Subject: rebate status
Reply | Reply to all | Forward | Print | Add sender to contacts list | Trash this message | Report phishing | Show original
This rebate shows check sent on your website, but I have not received a
check. Can you confirm the status and provide more details?
Store: TigerDirect (TigerDirect.com / TigerDirect.ca),Global and Dartek
Product Name: SY-A33E4 (Bonus Rebate)
Offer Duration: 06/17/2004 - 06/20/2004
Postmark Date: 07/20/2004
Amount: $20.00
Status: Check(Gift) Sent
Thank you,
Tom Mister
6110 Silverbell Lane
Mechanicsville VA 23111
tommister2@hotmail.com
804-559-????
>From: <TigerDirectService@tigerdirect.com>
>To: <tommister2@hotmail.com>
>Subject: RE: Rebate Issues
>Date: Fri, 8 Oct 2004 12:29:36 -0400
>
>Dear Valued Customer,
>
>We are sorry to hear that you are having trouble
>getting your rebate. Please contact the rebate
>department at rebate@soyousa.com or 909.292.2500.
>
>We at TigerDirect.com appreciate your business.
>If you have further inquiries, please reply to
>this email, or call us at 1.800.800.8300.
>
>Make sure to include the entire email in any
>responses, so we can address your issues further.
>
>SW251
>
>-----Original Message-----
>From: tommister2@hotmail.com [mailto:tommister2@hotmail.com]
>Sent: Wednesday, October 06, 2004 10:34 AM
>To: TigerDirectService
>Subject: Rebate Issues
>
>
>**
>** Message Sent from: TigerDirect.com website
>** Please Respond with a tigerdirect.com email address.
>**
>Name : Tom Mister
>
>E-Mail : tommister2@hotmail.com
>
>Phone : (804)952-8000
>
>Subject : Rebate Issues
>
>Message :
>I am having trouble with Soyo rebates, going back to May/June purchases.
>They have been stringing me along and have had various system issues. When
>I email them it takes several days to get a reply. Now they are responding
>with incorrect rebate form messages. The rebate form came from your site so
>I don't understand how it can be the wrong form. Do you have a phone number
>to call for Soyo rebates?
>
>I realize your website says I'm on my own for rebates but I have not had
>trouble with ANY other rebate on a TigerDirect purchase except for my Soyo
>items. This is very frustrating.
>
>Thanks, Tom Mister
>From: "SOYO Rebate" <rebate@soyousa.com>
>To: "'hotmail- Tom Mister Jr'" <tommister2@hotmail.com>
>Subject: RE: 2 rebates in process
>Date: Thu, 7 Oct 2004 16:33:51 -0700
>
>
>
>Dear Tom,
>
>Our records indicate that you have been approved. Please allow 2-3 weeks
>for your check to be received. We apologize for any inconvenience.
>
>Best Regards,
>Rebate Department
>SOYO Inc.
>
>
>-----Original Message-----
>From: hotmail- Tom Mister Jr [mailto:tommister2@hotmail.com]
>Sent: Wednesday, October 06, 2004 2:56 AM
>To: rebate@soyousa.com
>Subject: 2 rebates in process
>
>Hello,
>
>I am waiting for two rebates. Can you give the status, or submission
>numbers?
>
>Thank you.
>
>Tom Mister
>6110 Silverbell Lane
>Mechanicsville VA 23111
>tommister2@hotmail.com
>
>rebates:
>#1292
>#1252
>From: "SOYO Rebate" <rebate@soyousa.com>
>To: "'hotmail- Tom Mister Jr'" <tommister2@hotmail.com>
>Subject: RE: 3 rebates in process
>Date: Tue, 21 Sep 2004 17:15:06 -0700
>
>
>
>Dear Valued Soyo Customer,
>
>We are sorry for your inconvience. We are having technical difficulties
>in our Rebate Dept. While we are trying to correct these problems, we
>are asking our customers to please be patient with us during the
>unfortunate setback. We assure you that your rebates will be processed
>by October 1st. Thank you again for your patients.
>
>Best Regards,
>Rebate Department
>SOYO Inc.
>
>
>
>-----Original Message-----
>From: hotmail- Tom Mister Jr [mailto:tommister2@hotmail.com]
>Sent: Monday, September 20, 2004 3:45 PM
>To: rebate@soyousa.com
>Subject: 3 rebates in process
>
>Hello,
>
>I am waiting for three rebates. Can you give the status, or submission
>numbers?
>
>Thank you.
>
>Tom Mister
>6110 Silverbell Lane
>Mechanicsville VA 23111
>tommister2@hotmail.com
>
>rebates:
>#1222
>#1292
>#1252
July 1, 2004 - Package received and rebates completed and mailed.
Rebate program #1292, $20.
Rebate Program #1252, $50.
Forms indicate that rebate checks will be mailed 12-14 weeks after postmark date
of program. (July 30, 2004 for #1292 and Sept. 13, 2004 for #1252)
June 24, 2004 - Ordered Soyo K7VME barebones kit from TigerDirect.com.